HALM FAQ

Quality and safety are our top priorities at HALM. By using HALM glass straws, you are guaranteed a safe, comfortable and memorable drinking experience. Store & clean your glass straws safely and you can be sure that they will last you a lifetime!

Over 10,000 bars, restaurants, hotels, cafés and thousands of households all over the world have placed their trust in the quality and strength of HALM Glass Straws. The daily endurance test in private households and hospitality establishments has proven that HALM straws are the perfect companion for your drinks. We recommend glass straws to be used by children above 3 years old. Children who are confident drinkers and lovers of straws find that HALM Glass straws are their new favorite drinking buddy! Glass Straws for kids.

Your HALM straws get their special strength from the perfect ratio between wall thickness and inner diameter, innovated by our expert team. Handling and cleaning glass straws are extremely easy. Store glass straws in your silverware drawer at home and easily clean them upright in your dishwasher or with the included brush under warm/hot running water.

Our production and quality assurance team ensures that all HALM straws have successfully passed through multiple quality controls and checks to ensure that your HALM straws are delivered to you in perfect condition.

In case your HALM straw accidentally falls, it will in the majority of cases it will remain intact. However, should it break on very hard surfaces, the glass can be easily and safely removed and disposed of directly in a glass recycling container. 

Find out more about the quality of our HALM drinking straws here.

HALM glass straws are made of the highest quality and purest special glass that our own expert and experienced team in Germany manufactures and produces.

Our high-quality and pure glass is based on the production of thermometer glass, as this is produced under conditions of the highest precision for longevity. This means that a HALM drinking straw also has higher stability than other glass straws and can be exposed to extreme usage.

The actual shape of the HALM straw is complemented by the rounded mouthpiece that is created when both sides are melted. This contributes to the unique drinking experience you have, only when using HALM Straws. In the last step in the production of a HALM straw, the glass is stabilised at high temperatures, removing the remaining tension. The energy used to heat our ovens in the production of HALM Straws is drawn from renewable energy from solar power. 

The difference may not be visible in comparison to other cheaper glass straws on the market from the far east, however, you will find many others miss the last step and don't correctly de-stress the glass, nor do they have consistent melted mouthpieces. Like other glass straw retailers, the type of glass used is made from Borosilicate glass, which contains boron oxide and is often mixed with other types of glass in poor manufacturing processes, causing glass impurities which in turn cause them to break more easily compared to HALM Glass straws. These factors greatly reduce the quality of glass straws. With HALM glass straws, you are guaranteed the best quality and purest glass that doesn't contain other elements that could potentially harm the environment or your health. 

HALM glass is part of a circular economy, unlike borosilicate glass, it can be recycled without any loss in the quality of the glass itself. Borosilicate glass ends up in the garbage dump or when put in glass recycling does not melt and cannot be recycled, therefore not very sustainable and is even harmful to the environment.

Find out more about why all glass is not the same quality here.

All HALM glass straws have an inner diameter of 6 mm. The outside of the HALM is smaller than an inch (9mm) to create a perfect mouthfeel when drinking your favorite smoothies or cocktails.

These dimensions are no coincidence. Our innovation has the perfect ratio of inner and outer diameter to provide the strongest glass drinking straw with a haptic design for a smooth mouthfeel, that ensures a pleasant and safe drinking experience.

HALM Straws are offered in a large range of different lengths so that you can find a suitable size for each of your drinking glasses. Here is an overview of our collections with every variation of straw you can imagine.

A glass straw cleaning brush is included in every set of HALM Straws you purchase, at no extra cost. Each brush is custom-made from natural bristles and suited for the straw length you have purchased. These plastic-free cleaning brushes for HALM glass straws are also available separately in our accessories shop, for every length you need.

At home, our drinking straws are the easiest to clean in the cutlery silverware basket. If a drink was particularly dirty, simply run the straw under warm water with a little dishwashing detergent and use the included brush for any stubborn organic matter. We always recommend using warm water and washing-up liquid, as this makes it easier for the brush to be pulled out of the glass straws and does not bend so quickly.

Keep your cleaning brush close by, particularly for on the go, so you can quickly clean your HALM with a little water. Don't forget to use your HALM to-go carry case to ensure your straws stay safe and secure when you are out and about. 

If you have a bulk set of glass straws and you wish to use a more heavy-duty cleaning brush, we also offer a 30cm long-lasting custom-made brush for cleaning up to 20 glass straws at one time.

We take our footprint on this earth very seriously and sustainability is at the core of our values.

Our cleaning brushes are therefore made from Natural bristles and are more environmentally friendly than the usual polyester/plastic cleanijg brushes for straws. No animals are harmed either in procurement or in production. The fibers used come exclusively from a shearing process that does not affect the well-being of the animals.

We have made it our mission to ensure the best cleaning for our Glass Straws and to use only natural and, above all, plastic-free fibers.

So far we've tried and tested many other materials in close collaboration with our product team and our current natural bristle brushes are functional and sustainable. However, we are constantly striving to improve our products to meet the needs of our customers. Therefore, we are still looking for a sustainable and vegan alternative to our current brushes that can equally clean and remain whole. 

Feel free to share your ideas with us contact@halm.co.

HALM packaging is made from sustainable paper and color. It is also custom designed directly by us for easy unpacking and storage. All of our packaging is 100% plastic-free, free from petroleum and is FSC certified by the Forest Stewardship Council.

The FSC trademarks on wood and wood products stand for transparency and credibility around the world. They ensure that people and nature are treated fairly and responsibly and can be found on a constantly growing range of products around the world. Our packaging is not only plastic-free and of the best quality, but also versatile. For example, you can easily stow your HALM drinking straws at home in the packaging it's been delivered in. If you haven't seen it yet, you will also find a small discount code on the back of the insert for your next order.

If you wish to design your own packaging we offer a range of co-branded or private-label packages. Or if you wish for a more personalized offer, contact our expert team at sales@halm.coor call +49 (0) 30 959994110 (Mon - Fri, 10 a.m. - 5 p.m.)

HALM Glass Straws are original and of the best quality worldwide. To represent this quality and to ensure that you always use the original and not a copy, we have finely engraved our timeless HALM logo on one end of the drinking straw.
If you want to serve your drinks without the HALM logo, you can simply turn the drinking straw and make the engraving disappear in the drink.

But it's even nicer cool motifs and Lettering HALM on every HALM like our special engraved editions.
If you would like to customize your own engraving, you can easily design your own text on our range of glass straws here. This is not only a real eye-catcher, but also a great gift for loved ones.

HALM drinking straws are 100% pure glass and are free of any toxic chemicals such as lead, petroleum, paint, metals or BPA. HALM glass is unique and pollutant free, safe for households and for use in hospitality. They are also ideal for children.

Like other glass straw retailers, the type of glass used is made from Borosilicate glass, which contains boron oxide and is often mixed with other types of glass in poor manufacturing processes. These factors greatly reduce the quality of glass straws. With HALM glass straws, you are guaranteed the best quality and purest glass that doesn't contain other elements that could potentially harm the environment or your health. 

HALM glass is part of a circular economy, unlike borosilicate glass, can be recycled without any loss in the quality of the glass itself. Borosilicate glass ends up in the garbage dump or when put in glass recycling does not melt and cannot be recycled, therefore not very sustainable and even harmful to the environment.

Find out more about why not all glass is the same here.

We are the original inventors of the various, innovative straw lengths and have made them to go with all of your drinking glasses and favorite beverages. Our HALM glass HALM Glass Straws are therefore now available in six different lengths:

10cm HALM - ideal for soups and shots
15cm HALM - ideal for tumblers and wine glasses
20cm HALM - ideal for all glasses
23cm HALM - ideal for long drinks and cocktail glasses
27cm HALM - ideal for bottles up to 0.5L
30cm HALM - ideal for bottles up to 1L

You can find all suitable lengths here.

Our wide range of glass straws includes a suitable length for every kind of drinking glass and drink! This is one thing that makes HALM straws unique. Whether it's a smoothie, gin and tonic, pina colada or Aperol spritz, we have the right length for all your favorite drinks!

All HALM sizes are available in our online shop, along with recommendations for the best glass match for every HALM size. We usually recommend our HALM created a Universal standard with the Length 20cm, which fits most drinking glasses. All our Engraved editions are also available in this length as standard. 

We have made it our business not only to offer our HALM glass Straws in a variety of lengths, but also in different quantities and size variations!

We offer you the best value for money with our Sets of 6. All our engraved editions also always contain 6 glass straws.

If you require a larger number of glass straws for a party or business event, you can find sets of 20, 50 and more at HALM. 

Glass straws are a perfect way to sustainably market your own brand. We offer all sets for business customers and offer a range of co-branding and private label options. Our sales team will be happy to provide more information on how our sets are individually designed and thus suitable as promotional items for small and large companies.

Please contact us sales@halm.co or +49 (0) 30 959994110 (Mon - Fri, 10 a.m. - 5 p.m.)

HALM offers many different types of Glass straws. This makes straws from HALM very unique compared to any other glass straws you'll find for sale!

You can buy glass straws from HALM in standard packs of 2, 4, 6, 20 and 50 in our standard style in 6 different sizes and either, straight or curved. Additionally, HALM has innovated many special engraved sets with different sayings or motif designs.

You can also choose to custom design your own set of HALM glass straws to your own desire! One of our most popular set of glass straws are those where you can engrave a guestlist of names for any special occasion like a wedding. 

Along with our glass straw range, we also offer a set of suitable accessories to complement your new set of glass straws. We offer glass straw cleaning brushes, suitable for all-sized straws, eco-friendly GOTS-cotton tote bags with quotes, or even practical carry cases so you can take your glass straws with you.

If you are looking to buy glass straws for your bar, restaurant, cafe, or hotel, HALM is also the expert when it comes to hospitality business customers. Check out our online shop for hospitality glass straws here, and explore our range of sets sold in bulk and even with your own logo engraving. 

You have surely noticed by now - HALM is not just any Glass straw!

Our engraved glass straw editions are something very special: engraved with detailed Motifs & sayings,which add that extra special style to your drinks! Whether funny, progressive, beautiful, with animals or, for next cocktail party, we have suitable editions for every occasion. Treat yourself to that extra style and discover our HALM special editions!

If you have your own idea to engrave on a straw, simply design your own set of straws online here.

In our online shop, you can find many accessories suitable for glass straws, such as glass straw cleaning brushes in a range of sizes, and small cases for your glass straws so you can take your straws with you. We also offer GOTS cotton tote bags with sayings like "Because there is no Planet B" and funny Gin drinking quotes in German. You can also find our cocktail book for drinks that need glass straws and more! 

Explore our accessories for glass straws here.

Our practical glass straw cases made with GOTS certified cotton are not only available in two different colors (blue and orange), but also in two different sizes. The smaller one fits two glass straws, which can be a maximum of 23cm long, and the larger case fits 4 glass straws comfortably. If you are looking for more accessories, then you will surely find something here - for example, our cool tote bags like our - There is no planet B.

We do not offer colored glass straws, because we believe they are not sustainable. The paint often contains questionable chemical substances such as lead, and these can also ensure that the glass cannot be recycled. HALM is 100% pure glass and are not mixed with any other material, they are therefore 100% recyclable.

Unlike all other colored glass straws that can be found on the market, HALM straws have the best quality standards and environmentally friendly practices, HALM is free of any toxic residues or additional elements that could cause further damage to the environment.

Since we do not use paint, our HALM Glass Straws are 100% transparent. This also has the advantage that they are easier to clean as any organic material can be identified and removed more quickly from the glass straws.

if you would like an exciting drinking experience and can still distinguish your drinks from those of your friends, we offer you high-quality, detailed engraved straws with your own design. You can etch your favorite text or symbols. Our wide range of special engraved editions also includes a wide range of popular topics such as: Drinking quotes, animal designs and motivational sayings.

You can find our latest HALM creations here. We are constantly developing new editions and sizes. Don't miss a thing and follow us Instagram and subscribe to our Newsletter to keep up to date with news and special promotions.

Create a special message etched on your own set of glass drinking straw here. Add your own design with text and a wide selection of fonts and motifs. Custom designed glass straws are the perfect gift for your friends and family. You can add their names, or funny quotes or even messages from the heart. We offer the option to have each glass straw engraved differently or the same and have sets of 6, 20, 50 or more for your special set of HALM Straws.

Consider the following things when designing your own glass straw sets:

1. The length of the lettering depends on the length of the drinking straw, which are usually 35 characters long. The preview shows you whether everything fits. For hygienic reasons, we leave 3 cm space at each end of the straw.

2. Once your personal order has been placed, our team will process it within 24 hours and shipped within the advertised delivery time.

👉 Make your special set of HALM online here. 

The engraving area is always 5.5 mm wide. The length, however, depends on the length of the straw because at HALM we offer multiple sizes to fit every drinking glass. For hygienic reasons, 3cm is left free for the mouthpiece at both ends. Our HALM therefore have the following engraving areas:

10 cm HALM : 4 cm long
15 cm HALM : 9 cm long
20 cm HALM : 14 cm long
23 cm HALM : 17 cm long
27 cm HALM : 21 cm long
30 cm HALM : 24 cm long

Glass straws from HALM are dishwasher safe. Simply place glass straws in your cutlery or silverware basket in your dishwasher to get immaculate cleaning results!

If you don't have a dishwasher or would rather clean your glass straws by hand, each set of HALM straws includes a suitably sized cleaning brush. Use warm or hot water with a little washing up liquid, run it through a few times under water and rinse. Any stubborn organic material from smoothies or fruit is easily washed off using the cleaning brush.

If you need replacement glass straw cleaning brushes we offer custom and plastic-free straw brushes for home or on-to-go on our online shop here.

Yes, glass straws can safely be cleaned in the dishwasher. In fact, it is the most hygienic method of cleaning glass straws, just like any other glassware. The special quality glass from HALM Straws withstands the highest temperatures from -40 to +200 degrees celsius.

We recommend placing your glass straws upright in the silverware basket for best results. If you have a draw for your cutlery, you can also place glass straws laying down. We would recommend giving them a quick rinse through with the included glass straw cleaning brush for any stubborn organic material beforehand in this case. 

Find out more about cleaning glass straws here.

Glass straws can also be cleaned easily with a glass straw cleaning brush. At HALM, we have custom-made brushes suited to each glass straw length and are made of natural fibre bristles. A plastic-free cleaning brush for your set of glass straws is included in every package offered from HALM.

You can buy glass straw cleaning brushes for home or on-the-go from HALM on our online shop here.

If you have an event or special occasion where you will use many glass straws for your guests, we also offer a larger and more durable Profi glass straw cleaning brush online here.

With our profi, custom designed cleaning brush for events, you can clean up to 20 straws in a few minutes with a large buch of glass straws in your hand.

Glass straws from HALM are 100% manufactured, produced and shipped from Germany. We use the highest quality pure glass from our own manufacturing plant and can therefore guarantee the most environmentally friendly supply chain. Our production team has over 60 years of experience in the glass industry and thanks to decades of experience and innovation we create exceptionally strong and safe glass tubes. We fairly produce and operate the majority of energy for production with solar-powered energy. 

Not only do we produce our glass in Germany, we also have a sound fulfilment processes in Germany under a fair and supportive working conditions. Our long-term, trusted partners at  'Lebenshilfwerk' supports safe jobs for people with disabilities for an inclusive workplace. Their important work goes hand-in-hand as they support us with our second-tier logistics. Our in-house production and logistics team, based in Berlin, offer expert service for product design and shipment directly to customers.  Our expert team guarantees a consistent and personal ordering and delivery process. 

HALM glass straws are produced in our own manufacturing plant, where the glass mixture is melted and stretched in a furnace. After the glass takes its shape into tubular structures, we typically cut the glass to length and a special melting processeson each end of the straws are completed to ensure each mouthpiece is rounded perfectly. At HALM, we ensure a consistently smooth mouthpiece on each straw to ensure the best mouthfeel for your drinking experience. Lastly, we remove any tension from the glass by heating them again in an oven at extremely high temperatures. This ensures the glass is the most strong and contributes to the best resistance HALM straws offers.

We use energy from renewable sources like solar electricity. Our production team ensure that all glass straws from HALM pass our multiple quality assurance controls,therefore guaranteeing a top quality product every-time. Each set of HALM straws are delivered in perfect condition and will last you a lifetime!

Glass straws are safe for all ages, including children. It is important that the glass straws are made of good quality glass and do not have any imperfections. Glass straws from HALM are guaranteed to offer the highest quality and strongest glass. Unlike other cheaper manufacturers, HALM ensures the best and safest drinking experience. We recommend using glass straws for children from 3 years old, like when they are old enough to drink from a glass drinking cup. We do recommend under parental supervision and ensure the straws remain inside the cup. 

Glass straws are a great option as they do not contain any chemical toxins like plastic straws do. Kids tend to like chewing on plastic or paper straws and this can cause BPA and toxic residues to be absorbed by the body. With glass straws, children will not have the urge to chew on the straw, because it is hard, just liked drinking cups made of glass, which they also don't bite on. At HALM, we guarantee that the glass does not chip, break or splitter if the glass is bitten on. We have tested the resistance in this case and HALM straws have been proven to withstand the bite of a lions jaw. Now thats strong! 

Not only are glass straws safe for children, at HALM we have designed shorter lengths, with bends and even with cool engraved figures like dinosaurs, sea life and wild animals. Check our our glass straws suitable for children on our online shop here.

Glass straws from HALM are resistant against both hot and cold temperatures and can withstand temperatures of -40C to + 200C°C. Easily enjoy your hot drinks, like hot chocolates or iced-cold drinks like cocktails with crushed ice or iced coffee. 

At HALM we use the best quality glass, which does not easily absorb heat. The glass wall thickness also ensures less heat is absorbed, therefore lowering the temperature that touches your lips when drinking.

We recommend a few things to ensure your glass straws last a lifetime! When using your glass straws for your drinks, be sure to always keep them in the drinking glass or mug. You can safely use your straw as a stirrer and inside your drinking glass and it will remain intact. We do not recommend to leave the straws on a flat surface where they could potentially roll off and drop to a hard surface. After use, place them directly in the dishwasher basket where your cutlery goes for cleaning, or, give them a quick rinse clean with the cleaning brush and dishwashing liquid under warm water and leave to dry upright. 

When you are not using your glass straws, we recommend to store them in a safe place like your utensils drawer or a container. 

Glass straws from HALM are break resistant and will withstand most drops and accidentally bumps. We know however, sometimes accidents can happen and the straws may drop onto a hard surface that may cause them to break. In this case, like any glass breakage, ensure everyone is safe and place the glass pieces into the glass recycling bin. If your straws were damaged during delivery or broken during standard use, please contact us and we will find a quick solution for you. Contact our service team via email at contact@halm.co or by phone +49 (0) 30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.)

We're sorry to hear that the cleaning brush got damaged. Sometimes, if you push the brush too hard into a reusable straw it can bend out of shape sometimes. We always recommend to use water and dishwashing liquid to clean glass straws easily. If you feel that you are not getting optimal results from a damaged brush you can buy replacements on our online shop here.

If you need further help with any damages, contact us via email at contact@halm.co or +49 (0) 30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.) and our service team will gladly assist you with replacements.

Yes, glass drinking straws are environmentally friendly because they are reusable, long-lasting, operate in a circular economy and produced in Germany under fair working conditions.

If you purchase glass straws from HALM, a percentage of the money goes toward our 'Less Waste Initiative' in cooperation with Trash Hero World, where we contribute toward cleaning up trash in over 17 different countries worldwide. Find out more about our effort to reduce plastic waste and learn about what we've achieved so far with the HALM Less Waste Initiative.

Yes, at HALM, we ensure all packaging is 100% plastic-free and delivery is fulfilled using the most climate-friendly delivery companies. Within Germany, we offer free and fast postage with the Deutsche Post and DHL. Find out about our shipping information here.

"Every set donates" means that each package or 'set' of glass straws you purchase at HALM will contribute toward the HALM Less Waste Initiative. By using HALM you avoid using disposable plastics and your purchase helps our initiative toward worldwide trash cleanups for the waste that's already been dumped into the environment. Our partnership with Trash Hero World has already enable hundreds of tonnes of waste to be cleaned up and disposed of correctly in over 17 different countries worldwide. Trash Hero contribute with valuable work through cleanups and educationabout trash and how to avoid incorrect disposal. Since 2019 HALM has been donating toward this initiative and we are proud to have already made such a huge impact! You too, can make a difference and contribute toward reducing waste! 

Find out more about the HALM Less Waste Initiative here. 

Not all glass can be recycled. It is important to take into consideration the quality of glass when purchasing, not only because higher quality glass lasts longer, but in case of breakage, it can be recycled. Glass straws from HALM are 100% recyclable and operate in a circular economy. That means, when the glass is disposed of in the glass recycling container, it will be melted down and will maintain its quality, therefore making it possible to reuse the glass for other glass objects in the future. 

Glass straws from cheaper manufacturers are likely not recyclable because they use low-quality glass, either made from borosilicate glass or a mix of unknown different types of glass where it can no longer be properly melted and recycled in the standard recycling processes at local waste management facilities. 

Find out more about the importance of glass quality here.

At HALM, we strive to ensure our glass straws are produced under the most environmentally conditions possible. Glass from HALM is made using renewable energy sources and certified according to the Eco-management and Audit Scheme (EMAS). Our glass manufacturing plant is located in Germany and one of the most experienced in the world with a high-quality seal of approval. EMAS organisations are serious about environmental protection, which aligns with the mission at HALM. We believe that products are only 100% sustainable, if they are produced sustainably and under fair working conditions. 

Additionally, our packaging is FSC certified, which means that the paper we use comes from sustainable forestry sources and the coloured dye used, is non-toxic and doesn't harm the environment. Our packaging is also 100% plastic-free and can easily be used as the storage for your glass straws to ensure longevity. 

Find out more about HALM here.

You can buy glass straws online on our online shop here. We deliver with 100% plastic-free packaging, with climate-neutraland free deliveryto Germany. 

Whether you are looking for glass straws at home or for your business, HALM offers both smaller quantities in different sizes and larger quantities in bulk for hospitality establishments, or even as a sustainable product for business promotions and company gifts. 

Additionally to our online shop, you will find glass straws from HALM in many retail shops around Germany and Europe including bio-supermarkets, concept stores and zero-waste shops.

For business customers, take advantage of our bulk pricing and high quantities immediately availability on our online shop for hospitality here.

Add glass straws to your product range as a retailer or wholesaler, by finding out more information here, or, contact us for a personal quote here. 

You can easily redeem your voucher online during checkout to receive your discount. Simply enter the code during the second step of checkout and click 'Apply'. 

Sign up to the HALM newsletter and receive 5% discount on your purchase.

Once you have completed checkout and payment has been received by HALM, we will send an order confirmation email to show that our team has received your order and has already started to prepare it for delivery. Please check your spam folder if you cannot find the email at the expected time. 

If you have created a customer account on the HALM website, you can check "My account" for your order details and status.

Once we have prepared and packed your order for shipment, we will send your glass straws to your selected delivery address. Once shipment is completed on our end, you will receive a confirmation of shipment email.

HALM is know for fast and efficient delivery times, your parcel will usually be delivered within 1-2 business days within Germany. Please see our delivery information for delivery times and costs.

If you have any further questions, please don't hesitate to contact us.

If you have not received an email from HALM for confirmation of your order and shipment and you believe you should have, firstly please check your SPAM folder in your email account. If you really have no email, please double check you completed the checkout and payment process online.

If you have ordered a set of glass straws with personal engraving and have received an email from the HALM team requesting further information that may have been unclear in your order details, please be sure to check the details of your email before we proceed with your personal design and send us your response. 

If you sent a payment via bank transfer, it may take a day or two to clear and be received by our accounts department. As soon as we receive your payment, we will send you a confirmation of payment and prepare your order for shipment. You will also get a confirmation email for shipment once we've shipped your order.

If you need further assistance with your order, please contact our service team at contact@halm.co or +49 (0) 30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.)

At HALM, we offer the following payment options:

💸 PayPal
💸 Apple Pay
💸 Amazon Pay
💸 Google Pay
💸 Shop Pay (by Shopify)
💸 Credit card (Visa, Mastercard, AMEX, Maestro)
💸 Bank Transfer
💸 Klarna Payments (by invoice or in instalments)
💸 eps transfer
💸 Bancontact
💸 iDEAL

Sign up for our Newsletter and receive special promotions, new product releases and sustainable news. You will also receive a 5% discount on your order after signup. A voucher code will be sent to your registered email address.

Spread the word about glass straws from HALM and refer a friend or loved one. You will receive a voucher code upon a successful referral for your next order! 

We automatically send an invoice via email for every order. If you have not received this, please check your spam folder. If the problem persists, please contact us with your Order or customer number to our service team at contact@halm.co o r+49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.).

We understand you may have accidentally made a mistake or spontaneously changed your mind about your order. Due to the efficient nature of our ordering process, after payment is received, we will immediately process your order with our logistics warehouse. A cancellation is therefore usually only possible immediately after confirmation of your order and during our working hours, even then we cannot guarantee. Our team is fast! However, if you have not yet completed payment for your order, then we may be able to cancel or adjust your order as you require.

If you would like to change or cancel your order, please contact us immediately with your order or customer number to our service team at contact@halm.co or+49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.)

This can happen to anyone. Just follow this link and follow the "Forgot your password" link to request a new password.

No, there is no minimum order value. But you can get our standard sets for less than 10 euro on our online shop. Shipping within Germany is also completely free of charge.

No reason to panic - Invoices via Klarna must always be transferred to Klarna and not to us. If you have overlooked this, please contact us immediately with your order or customer number to our service team at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.) so that we can fix the problem.

Yes, of course. In your shopping cart you can give us a a note about your order. This will be taken into account in the production and preparation of your order for dispatch.

We deliver all our orders within Germany free of charge, plastic-free, super fast and climate neutral with Deutsche Post or DHL. International shipments are also sent plastic-free and climate-neutral via UPS or DHL Export. If you are in a hurry, you can even have your order delivered by express.

You can find more information about shipping here.

Shipments within Germany, more than 1 packagecan be tracked. However, we send smaller quantities with Deutsche Post, which will arrive in a letterbox and doesn't have tracking. This is the most resource-efficient shipping. Usually, your order should be delivered to your selected location within 1-2 business days. If your order goes abroad, tracking is only possible from a certain weight, this depends on the recipient country.

For more detailed information, please contact us with your order or customer number to our service team at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.)

You can find more information about shipping here.

We usually hand over your order within 1-2 business days to the responsible shipping service provider (Exception: In the case of advance payment after receipt of payment). As soon as your order leaves our warehouse, you will receive an automatic shipping confirmation with all relevant information.

Within Germany you can use a Delivery time of 1-3 working days calculate. If you want it to go faster, we recommend ours express shipping . Please note that we have no influence on the utilization of Deutsche Post and DHL. Fingers crossed for quick delivery.

You can find more information about shippinghere.

Thanks to our fast production team, you can expect the same delivery time for individually engraved orders as for standard sets.

We usually hand over your order within 1-2 business days to the responsible shipping service provider (Exception: In the case of advance payment after receipt of payment). As soon as your order leaves our warehouse, you will receive an automatic shipping confirmation with all relevant information.

Within Germany you can use a Delivery time of 1-3 working days calculate. If you want it to go faster, we recommend ours express shipping . Please note that we have no influence on the utilization of Deutsche Post and DHL. Fingers crossed for quick delivery.

You can find more information about shippinghere.

We ship to most countries worldwide. During checkout simply enter your delivery address and shipping will be calculated during checkout. We ship our orders from Berlin, Germany and in any case you do require a large shipment, we also send them free of charge to Germany. 

A detailed overview of our shipment fees can be viewed here.

All orders with a valid delivery address in Germany, no matter how large, are free of charge and climate neutral. Express shipment is available at an additional cost. Overseas shipment is also available from 1.99 euro. 

You can find more information about our shipping information and costs here.

Yes, you are welcome to pick up your order from us yourself in person. This not only saves costs, but also CO². Our office/warehouse is open from Monday to Friday between 10 a.m. and 5 p.m for self-collectors. HALM Straws GmbH, Thaerstrasse 19, 10249 Berlin. You can find more information about shipping here

Yes, we offer express shipping, which can be selected during online checkout. We deliver express shipments within 1 working day within Germany, the EU and the whole world. 

Please note the delivery times of our shipping service provider, as delivery only takes place on working days.

Find more information about shipping here.

If you are not at home to take your delivery, you can have your HALM order sent to a pack station within Germany. Please ensure your postbox number is included.

Also: Delivery to packing stations and post offices is possible, but not to PO box addresses.

We send small quantities of only one HALM set with the large letter of the Deutsche Post, as this is the most resource-saving shipping method.  As we have optimized our packaging to ensure maximum efficiency and carbon-effective delivery, most of our shipments arrive in your letterbox.

You can find more information about shipping here.

If you have not received your order within the expected delivery time, please contact us with your order or customer number to our service team at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.) so that we can find your shipment or solution for you.

You can find more information about shipping here.

If you do not want to keep your set of HALM Glass straws, or you wish to exchange them for another set, simply contact us within 14 days of delivery with your order or customer number and our service team will assist you. Please note for returns and exchanges, the contents must be returned in the condition it was delivered. Additionally, orders which were custom designed with engraving or packaging, nor used items can be exchanged.

Contact us for further assistance at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.)

You can find more about your right of withdrawal here. 

Unfortunately, customized items cannot be returned, unless there is any defect with your order, or if your order is not as described. Please contact us with your order or customer number in case of return at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.) so that we can solve the problem for you.

You can find more information about our right of withdrawal here.

We are sorry that you want to return your order. That's not a problem as long as your HALM glass drinking straws are unused and are not customized. We are constantly striving to improve our product and service and in any case, your feedback is valuable. 

For your return slip, please contact us with your order or customer number to our service team at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.), pack this with your HALM and send it back to the following address:

HALM Straws GmbH
Thaerstrasse 19
10249 Berlin

As soon as the package arrives back in our warehouse and we have noted the receipt of the return, we will contact you and send a new itemor reimburse you. If you would like exchange your item for something else, any price differences will be charged or reimbursed.

You can find more information about our right of withdrawal here.

Return costs are covered in case of a defect or not as described. However, you must bear the cost of return in any case of return during the 14-day cooling-off period for any non-defective item. Since it is very important to us to process each individual case individually, we carry out the entire returns process manually. 

You can find more information about our right of withdrawal here.

As soon as we have received the package and we have noted the receipt of the return, we will contact you and refund you the amount. The refund will be made via the way you transferred the money to us.

You can find more information about our right of withdrawalhere.

The easiest way to reach our service team is via our contact form, or direct email at contact@halm.co Please always include your order or customer number in any communication so we can reply efficiently. Our service response time is usually within 24 hours, except for weekends. If you have a very urgent request, you can reach our service team by telephone at +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.)

We're sorry to hear that part of your shipment did not arrive. Of course, this shouldn't happen. Our logistics team does its best to ensure that all orders reach your home in full and as quickly as possible. Should it happen that we forget part of your order, we ask for your patience - unfortunately we are not exempt from human errors. Of course, we will take care of your issue as soon as possible and send the missing party of your order. In this case, please contact us immediately with your order or customer number at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.) so that we can solve the problem for you.

We're sorry to hear that you received the wrong shipment. Of course, this shouldn't happen. Our logistics team does its best to ensure that all orders reach your home correctly and as quickly as possible. Should it happen that the wrong product is included in the package, we ask for your patience and understanding - unfortunately we are not exempt from human error. Of course, we will take care of the correct delivery as quickly as possible. In this case, please contact us immediately with your order or customer number at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.) so that we can solve the problem for you.

We're sorry to hear that part of your shipment arrived damaged or defective. Of course, this shouldn't happen. Our logistics team does its best to ensure that all orders arrive safely at your home. We kindly ask for your understanding and patience and of course, we will make sure that you receive your order intact and as soon as possible and we will ship your item again free of charge. In this case, please contact us immediately with your order or customer number at contact@halm.co or +49 (0)30 959994111 (Mon - Fri, 10 a.m. - 5 p.m.) so that we can solve the problem for you.

HALM glass drinking straws are without question the best straw for your bar, restaurant, hotel or hospitality service. We offer a wide range of sizes at any quantity in bulk and can deliver immediately to your business. 

You can find our range of glass straws for hospitality on our online shop here. 

Benefit from exclusive advantages:

✓ Net prices in variations of bulk quantities

✓ Purchase on invoice

✓ Simplified ordering process

HALM glass straws are the most sustainable and cost-effective alternative to plastic and all disposable straws. With HALM glass straws, annual costs are significantly reduced, compared to other (disposable and reusable) straws. In addition, HALM straws are the highest quality and most durable compared to other reusable straws. 

For a more detailed idea of the savings that can be achieved with glass straws from HALM, please check out how you can save money with HALM Glass straws compared to straws.

HALM has the widest range of glass straw sizes and design features. Uniquely engrave each straw etched individually with your own logo design for your bar. Your drinks will find their upgrade and your guests will be sure to have the most memorable drinking experience! 

Alternatively, offer a company gift for your employees or partners with custom-designed packaging and, or personlised engraving, for any desired quantity and fast shipping! Find out more about HALM as a company or promotional item, or contact us for a personal offer.